Raw SmithSupport
How can we help?
Raw Smith is made by an independent developer. Write in and a person will answer.
support@rawsmith.app
Questions, bug reports, camera requests and feedback. Include your device, OS version and camera model if it's about a file.
TestFlight
A TestFlight beta runs before launch. To ask about joining, email support@rawsmith.app. Beta testers can also send feedback with screenshots from the TestFlight app.
Common questions
A RAW file won't open.
Raw Smith opens what Apple's RAW engine decodes. Check your camera in the supported cameras list. If it's listed and the file still won't open, it may use a compression mode Apple doesn't decode yet; Raw Smith shows the reason. Send us the camera model and the message, and if you can, a sample file.
A photo isn't on my other device yet.
Check that iCloud sync is on in Settings on both devices and that they use the same Apple Account. A new photo appears once its preview has uploaded; the full RAW follows and can take a while on a slow connection. The sync button in the toolbar shows what's still moving.
My edit looks different after an OS update.
It shouldn't: each photo keeps the decoder version it was edited with. If you see a change, please tell us which camera and OS versions.
How do I restore my purchase?
Purchases belong to your Apple Account, so they follow you to every iPhone, iPad and Mac signed in with it; Raw Smith will offer Restore Purchases in Settings at launch. Refunds are handled by Apple at reportaproblem.apple.com.
How do I connect an AI assistant?
On the Mac, open Settings › Agents, turn on agent access and choose what agents may do. Settings shows the command or JSON to add Raw Smith to your assistant.